Privacy Policy

Last updated: September 20, 2026.

Uploaded media

Files submitted to a processing tool are written to isolated temporary server storage only for the requested operation. Mediaivo deletes those temporary job files after the response completes or fails. Files are not added to account history.

Accounts and job history

If you create an account, Mediaivo stores your name, email address, a one-way password hash, session records, subscription state and processing history such as tool, filename, file size, result size, status and time. Passwords and raw session tokens are not stored in readable form.

Payments

New subscription payments are processed by Stripe. Existing Dodo subscriptions remain managed by Dodo Payments. Mediaivo receives identifiers and subscription status needed to activate Pro, but does not store full payment-card details.

Analytics, advertising and logs

Mediaivo may use Google Analytics and, for Free users, Google AdSense. Those services may process browser, device, cookie and usage data. Infrastructure providers may maintain security and operational logs such as IP address, request time and errors.

When analytics is available, tool workflow events record file selection, processing attempts, successful or failed results and clicks on result download links. They include the tool, coarse file-size bands, elapsed processing time, a normalized landing-page path and a broad traffic-source category. These custom events do not include uploaded media, filenames, search-box text or raw referrer URLs. Built-in examples are identified separately. A download click does not prove a file was saved. Session storage retains the normalized landing-page path and traffic category for that browser-tab session.

Google advertising and your choices

Google is a third-party advertising provider. When Google ads are enabled, Google and its advertising partners may use cookies to show ads based on your earlier visits to Mediaivo and other websites. These advertising cookies can support personalized ads across websites where permitted and subject to any required consent.

You can turn off Google ad personalization in Google Ads Settings. You can also opt out of interest-based advertising from participating providers through DAA WebChoices. These settings do not remove all ads or disable cookies used for other purposes.

Read how Google uses information from sites and apps that use its services and Google's Privacy Policy for details about its data processing.

You can block or clear cookies through your browser settings and manage any consent message shown to you. Browser settings that block essential cookies can affect account sign-in. You can also use the Google Analytics opt-out browser add-on in supported browsers.

Retention and your choices

Temporary media is deleted after each job. Account and billing records are kept while your account is active and as reasonably required for security, legal, tax and dispute purposes. You may request access, correction or deletion by emailing support@mediaivo.com. Some billing records may need to be retained by the payment provider.

Contact

Privacy requests: support@mediaivo.com.